Amazon has taken down some listings. A spokesperson also told CNBC that vendors have to honor both the law and Amazon policies, including an assurance that any item has a service life of a minimum of 90 days. The company included that it utilizes a mix of human reviews and AI to study feedback, assisting it flag products or entire seller accounts if it captures offenses.
Expired food still appears to slip through the fractures, nevertheless, and Amazon’s approach to 3rd parties may be partially to blame. In addition to the confusion over who’s selling, Amazon will cancel reviews if they’re for orders it fulfilled using its warehouses– while this is suggested to “take responsibility” for the experience, it can also mask recurring problems. There are require better freshness warranties and higher accountability when things fail, and it’s unclear those will be dealt with in the future.