In right this moment’s column I am taking this chance to replace our subscribers on among the thrilling enhancements we have been investing in at your newspaper to modernize our subscriber providers.
The Every day Solar and Venice Gondolier have been working very exhausting on the set up of a brand new circulation system the previous a number of months. We have been via this course of previously, however it’s been a few years since we have modified your complete system to a brand new vendor. This new circulation system is the newest know-how and is being carried out throughout all 127 Adams Publishing Group (APG) newspapers in the USA.
As with all system improve, we have ran into some miscues, which resulted in a extremely uncommon quantity of cellphone calls to our customer support division. We acquired extra calls than we are able to usually deal with on any given day the previous a number of weeks. We’re working via these points and apologize for any inconvenience to our subscribers. We would like your customer support expertise along with your newspaper to be seamless.
This upgraded system manages the entire subscriber accounts, service routes, mailroom packaging, retail distribution and web site entry. It is a extremely difficult system that requires an amazing quantity of labor from our circulation administration crew, customer support representatives, data know-how crew, company circulation crew and our new system associate. We began this enterprise again in June in preparation for the huge information switch and arrange of all of the coding wanted to hyperlink the techniques collectively in a similar way to the way in which we had been arrange with the previous system.
This new circulation system will present our subscribers fashionable applied sciences that all of us use with many of the corporations we work together with repeatedly. We are going to all the time have our customer support representatives out there to help you, however we have to supply our clients self-serve choices as properly. Most of us have naturally tailored to self-serve applied sciences as a result of they’ve turn into extra intuitive and simpler to make use of over time.
For years, we have had lots of our clients asking us after we would implement self-serve applied sciences so they may handle their accounts with out calling us or stopping by our places of work when the cellphone traces are busy. We’re very happy to announce that the time has come and people self-serve applied sciences at the moment are out there.
You’ll be able to go to yoursun.com and register or login if you have already got an present person identify or password. There is a horizontal menu bar on yoursun.com that provides you the chance to handle your subscription for those who’re already logged in as a person, register as a brand new person (you will have your account quantity) or login. This manage-your-subscription choice lets you carry out quite a lot of automated transactions, equivalent to beginning or renewing a subscription, updating billing data, including a trip maintain, altering addresses or reporting a supply subject.
Generally, sure browsers trigger points with new logins. In case you have any points with logging in or registering we have included the next hyperlink that can assist you troubleshoot the problems: https://bit.ly/SunLoginHelp
I additionally wish to remind all of our print subscribers that your subscription contains full entry to our web site and e-edition at no extra cost. You’ll be able to join our many newsletters and breaking information alerts as properly. Simply go to yoursun.com and register along with your account quantity. This can be a nice strategy to keep up on the native information and data all day lengthy.
All of us at The Every day Solar and Venice Gondolier are dedicated to delivering complete native information when it occurs.
On behalf of all of us at The Every day Solar and Venice Gondolier, we thanks for being a valued subscriber.